Still using 'Daily Active Users' as your product's Metric that Matters? Think again says the irrepressible Lincoln Murphy.
3 different churn rates! Who knew? If you're only measuring it one way, then you don't really understand your product says Jaana, aka First Officer.
If you're wondering what Product Managers need to know about Customer Success, then read this. If not, check out Alex Turnbull's piece on how to turn align customer outcomes with your product metrics.